Shout Out to United Airlines

So, the quick summary is that my sister is no longer deploying to Iraq. Just 2 weeks shy of the deployment, the military had a change of plans...
Here's what we had already decided... we'd all fly into Philadelphia, I'd shoot up to NYC to see old roommates and then meet the family back at the airport when they all got in. As a family, we'd go to Cape May, New Jersey for a few days of R&R before Steph's depature. Hotels, flights, cars, everything was booked/reserved/paid for.
Sunday night, Steph calls to let us know we're not coming to see her; she's heading back to Warren AFB, Cheyenne, Wyoming. Ok.
I was booked on United Airlines. I called in last night to the reservations desk, asked to speak with a manager, and was politely given to Simon. I explained the deployment situation, asked if there is consideration for military order changes in their cancellation policy; politely asked if fees could be waived given the circumstance. He quickly said, "No Problem, Mrs. Peeler. Please use your original reservation number in the future. There will be no fees accessed, no penalty or rebooking fee. Your original flight cost will be put toward your future flight. Should the next flight have a different price, the difference will either be refunded to you; or you would need to pay the difference. You may have to show correspondance for this flight change; but it shouldn't be a problem."
HOLY COW... is this the same airline industry that daily is getting jabbed at/ridiculed/degraded and seems to have the worse press coverage in the history of consumerism? I quickly called my folks to see how they came out with their respective airlines (in which I will not mention by name, as their experience was not quite as quick, expedient, clean and helpful...) If nothing else ever matters again, and when fares are comparable, I will choose United Airlines. If nothing else, but for their respect of our service men and women who have chosen a career in which to save and protect us, and the airline system (HELLO!!!!).